Return Policy

Return and Refund Policy

Last updated: June 17, 2025
Thank you for shopping at k18Hair Egypt.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to k18Hair Egypt, Cairo.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to k18Hair Egypt, accessible from k18hair.egypt.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 2 days without giving any reason for doing so.
The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: k18hair.egypt@gmail.com
By phone number: 01147531070

Regarding the return

The company accepts the return of the package that has problems only from breakage or damage, otherwise we regret to inform you that the product is not eligible for return unless it has defects only.

The company is keen to ensure that the product arrives 100 percent intact to the customer, and that the shipping costs are borne by the company.

In the event that a product with a problem arrives at the customer, it is retrieved through the shipping companies that the company deals with. The company also bears the full shipping costs, and the company replaces the damaged product with another healthy one, or refunds the amount to the customer if the customer requests that.